Loyalty Rewards Program FAQ

Loyalty Rewards Program FAQ2018-07-11T15:23:34-04:00

What is our Loyalty Rewards Program? To thank you for your purchases we have created a great Loyalty Rewards Program.   Our Loyalty Rewards Program is as simple as it sounds.  While shopping at Bella’s Home-Baked Goods, you will earn points for each item you purchase. Once earned, you can use those points to pay for future purchases on our website.

How does the Loyalty Rewards Program work?  When an order is placed, each item in your order will earn you points.  Once your order has been shipped, your points will be available to spend on any item on our website.  You must login to your account in order to view the status of your points.

Points and Values: You will earn 10 points for every $1.00 spent. Each 200 points earned equals $1.00 off your next order. Each of our products is assigned a point amount to be earned upon completion of your purchase. Reward Points can not be earned on amounts paid for with Reward Points.

Redeeming Reward Points: If you have a balance in your Reward Points Account, you can use those points to pay for purchases completed through our website.

During the checkout process there will be a green box showing the value of your points and a button to apply them to your purchase. Please note, you will still have to select another payment method if there is not enough in your Reward Points Account to cover the cost of your purchase.

Continue the checkout procedure and at the confirmation page you’ll notice that the value of the points redeemed will have been credited towards your order.

Once you confirm your order, your Reward Points account will be updated and the points used will be deducted from your balance.

Minimum Points Required:  There is no minimum balance required to redeem your Reward Points.

Minimum Purchase Amount Required: There is no minimum purchase amount required to redeem your points.

Maximum Points Redemption allowed per order: Currently, there is no maximum amount of points you can redeem per order.

Do my points expire? Yes. Rewards points expire after 90 days.

Will I earn points for shipping fees? No. When calculating the amount of points earned, shipping fees are excluded.

Will I earn points for taxes paid? No. When calculating the amount of points earned, taxes are excluded.

Will I earn points for discounted products? Yes. When calculating the amount of points earned, all items, including those which are discounted will be included. Points will be awarded based on the discount price value.

Will I earn points when my purchase is paid with points? No.

Are there any product restrictions?  We may restrict certain items from earning points.  Gift certificates and Biscotti of the Month are excluded from earning Reward Points.

Conditions of Use

  • Reward Points are only available to registered users.
  • Reward Points can only be collected and redeemed for online purchases at BellasHBG.com.
  • Reward Points are non-transferable and can’t be transferred between customer accounts.
  • Reward Points are non-refundable and are not exchangeable for cash under any circumstances.
  • Reward Points will not be refunded for any cancelled order.
  • When buying with Reward Points, you will still have to select another payment method if there is not enough in your Reward Points Account to cover the cost of your purchase.
  • When calculating the amount of points earned, shipping fees and taxes are excluded.
  • Reward Points can not be applied toward taxes or shipping fees.
  • Reward Points will be considered “earned” and available for use once your order has been completed.

When Problems Occur

For any queries regarding our Loyalty Rewards Program, please contact us. Make sure you provide as much information as possible in the message.

Please note, we reserve the right to make changes to this policy or discontinue our Loyalty Rewards Program at any time without prior notice or liability, so please visit this page often.